These are the things that we need to get started...

• Debtor's Full Name - We can not begin the collection process without a complete name of the responsible party. If the responsible party's name is different from the recipient of service, please provide that name as well. Any middle name, initials or aliases also help us to collect more effectively.
• Debtor's Address - We are required by law to mail a notice TO THE LAST KNOWN ADDRESS. If you've received a mail return, please advise us, but we need the last known address regardless.
• Date of Service - What was the last date the debtor (or patient) received services? The last date your office mailed a statement or bill is not important to this part of the process nor is the last date that you assessed late fees. We need to know when the debtor (or patient) was last in your business for services.
• Date of Delinquency - Please indicate when the account became past due on YOUR books (60 days? 90 days?)
• Total Balance Due - This is the total dollar amount of your account.

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This information can be as simple as providing us with a copy of the patient information sheet. Remember that information is the onset to successful collections. The more information you provide us, the quicker your accounts will be resolved. Examples of additional information are listed below.

• Phone number(s) - The more numbers you provide, the better, e.g. home, cell phone, mom's, work, girlfriends, etc.
• Spousal Information - The State of Ohio is a Community Property State and the spouse may be equally liable for the bill. Information should include Social Security number, date of birth, place of employment, etc.
• Social Security Number
• Date of birth
• Place of Employment - Even if it's a past employer, let us know where they are working or worked.
• Emergency contact information - rarely do emergency numbers change. Patient history or medical information sheets can be valuable.

By providing us with all of the information available to you, we will be able to work more efficiently and effectively in collecting your past due accounts.